Refund Policy | HelloCelpip

Thank you for choosing HelloCelpip.

Because HelloCelpip provides immediate access to digital content and AI-powered evaluation services, all purchases are subject to the following refund policy.

1. General Policy — No Refunds After Access

All purchases made on HelloCelpip are final and non-refundable once access to paid features has been granted.

Access is considered granted once a paid subscription or purchase has been activated on an account, regardless of the extent of use.

This includes, but is not limited to:

AI-evaluated speaking or writing submissions
Detailed score reports and feedback
Premium practice questions or mock tests
Subscription-based access

Once paid access has been activated on an account, no refunds will be issued.

2. Subscription Plans

For subscription-based plans that renew automatically unless canceled before renewal:

You may cancel your subscription at any time by going to Profile > Billing > Manage Billing. See our step-by-step cancellation guide for help.
Cancellation will stop future billing.
No partial or prorated refunds will be provided for unused time.
Access will remain active until the end of the current billing period.

3. Limited Refund Exceptions

Refunds may be considered only in the following exceptional cases:

You were charged multiple times for the same purchase due to a system error.
You were charged after a failed or incomplete checkout process.
The Service was completely unavailable due to a verified technical issue on our end, and no meaningful access was provided.

Refund reviews are limited because paid access is activated immediately after purchase.

Once a purchase is activated, the platform provides access to premium content and features, so refunds after activation may expose the Service to abuse or unauthorized extraction of content.
Refunds will not be issued simply because a subscription renewed after a user forgot to cancel. Subscriptions can be canceled at any time by going to Profile > Billing > Manage Billing.
We may decline refund requests where the account or transaction is associated with fraudulent, abusive, or unauthorized activity, including unauthorized downloading or scraping of HelloCelpip content.

Approval of refunds is solely at the discretion of HelloCelpip.

4. What Is NOT Refundable

Refunds will not be issued for:

Dissatisfaction with AI scores or feedback
Differences between AI-generated scores and official CELPIP results
Accidental purchases or failure to cancel a subscription on time
Lack of use after purchase
User misunderstanding of features or platform capabilities
Internet, device, or microphone issues on the user's side

HelloCelpip is a practice and learning platform, not an official testing authority.

5. Educational & AI Disclaimer

HelloCelpip:

Is not affiliated with or endorsed by CELPIP or Paragon Testing Enterprises
Provides practice-only evaluations
Uses AI models that generate probabilistic and non-guaranteed results

By purchasing, you acknowledge that:

Scores are estimates
Feedback is automated
Results may vary from official exam outcomes

6. Chargebacks & Payment Disputes

If you believe a charge was made in error, please contact us first at [email protected] so we can try to resolve it quickly.

We reserve the right to suspend or limit access to the Service and associated content in cases of fraudulent, abusive, or bad-faith payment disputes.

We strongly encourage contacting us before filing a formal payment dispute.

7. How to Request a Refund Review

If you believe your situation qualifies under Section 3, please contact us with:

Your account email
Transaction ID or receipt
A brief explanation of the issue

[email protected]

We aim to respond within 3–5 business days.

8. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.