Talk to a person at HelloCelpip
Email [email protected]. One inbox handles support, billing, question reports and privacy requests, and a person usually replies within 24 to 48 hours. Put the topic in the subject line and it reaches the right person faster.
Pick the subject line that fits
Every one of these goes to [email protected]. The subject line is what routes it.
Help with the product
Something is not working, a report did not arrive, or you cannot find a feature.
Subject: SupportBilling and refunds
Charges, plan changes, refunds under the refund policy, and cancelling a subscription.
Subject: BillingA question or score looks wrong
A practice question looks wrong, or a report scored something you disagree with. Include the link to it.
Subject: Question feedbackPrivacy and your data
A copy of your data, or a request to delete your account and everything in it.
Subject: PrivacyPress and partnerships
Working with us, licensing content, schools and institutions, or writing about the platform.
Subject: PartnershipsProgrammatic access
Integrations and research. There is no public API today, so tell us what you need to read or write.
Subject: API accessWhat gets you an answer faster
- The email on your account if you are writing from a different address.
- A link to the exact page question or report you are asking about.
- For billing the date and the amount of the charge.
- For something broken the browser you were using and what you saw.
Questions you do not need to email about
Plans, prices, refunds and your data
Current prices, shown in your own region, are on the pricing page. Refunds and cancellations are covered by the refund policy. What we store and how to have it deleted is in the privacy policy.
What score you need
We cannot answer questions about your immigration application, and we cannot tell you which level your programme requires. That is set by the authority running it. The free score calculator converts CELPIP levels into CLB and Express Entry points.
The company behind HelloCelpip
Still stuck on something?
Write to us. If you followed a broken link from our own site, that is our bug and we would like to know which one.
Last reviewed 21 August 2026.