Privacy Policy

HelloCelpip ("HelloCelpip", "we", "us", or "our") operates the website https://hellocelpip.com (the "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

a. Information You Provide

We may collect the following information when you register or use the Service:

• Name
• Email address
• Account credentials
• Payment information (processed securely by Stripe, we do not store card details)
• User-generated content (writing responses, speaking recordings, practice attempts)
• Communications with us (support emails, feedback)

b. Automatically Collected Information

When you access the Service, we may automatically collect:

• IP address
• Device and browser type
• Pages visited and usage patterns
• Log files and analytics data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and operate the Service
• Evaluate and score CELPIP practice responses
• Generate performance reports and feedback
• Improve our AI models and platform quality
• Communicate updates, support responses, and service notices
• Process payments and prevent fraud
• Comply with legal obligations

3. AI Processing and User Content

HelloCelpip uses AI models to analyze written and spoken responses and to generate feedback, scores, and improvement suggestions.

By using the Service, you consent to your content being processed by AI systems solely for the purpose of delivering and improving the Service.

We do not sell your personal data or user content.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain sessions
• Improve user experience
• Analyze platform usage

You may disable cookies through your browser settings, though some features may not function properly.

5. Third-Party Services

We may share limited data with trusted third-party providers, including:

• Stripe (payment processing)
• Analytics and error monitoring tools
• Cloud storage and infrastructure providers

These providers are authorized to use your data only as necessary to provide their services to us.

6. Data Retention

We retain personal data only as long as necessary to provide the Service, meet legal and accounting requirements, and improve platform performance.

You may request deletion of your account and data at any time.

7. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect your data. However, no system is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to processing

To exercise these rights, contact us at [email protected].

9. Children's Privacy

HelloCelpip is not intended for users under 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy:

[email protected]