Academy Speaking guide

CELPIP Speaking Task 6: difficult situation template

A CELPIP Speaking Task 6 template for dealing with a difficult situation in 60 seconds, two worked answers, and the tone step only about 38% of learners manage.

HelloCelpip Team
14 min read

Use this CELPIP Speaking Task 6 template: say who you are speaking to and what you have decided in the first sentence, show that you understand what the decision costs them, give two real reasons, then offer something practical. Task 6 is Dealing with a Difficult Situation. You get 60 seconds to prepare and 60 seconds to speak, once, with no second take.

Task 6 gives you a full minute to prepare, twice what most Speaking tasks allow, and there is a reason for that. You are not being asked to describe something. You are being asked to disappoint someone politely, and that is harder than it sounds. This guide gives you the template, two worked answers, and the one thing our data shows most answers get wrong.

Task 6 at a glance
Preparation time
60 seconds, double every other Speaking task except Task 5.
Speaking time
60 seconds, the standard length for six of the eight Speaking tasks.
What you must do
Choose one of two people to speak to, tell them your decision, and explain it.
What is on screen
A situation involving two people who want different things from you, and two options to choose between.
Where it sits
Sixth of the eight Speaking tasks. Speaking is the last section of the test and runs about 15 minutes.

#What does CELPIP Speaking Task 6 ask you to do?

Task 6 puts you between two people who both expect something from you, and you cannot do both. You choose one person to speak to, and you explain why you are doing the thing that lets them down.

A typical situation: your manager asks you to cover the last two hours of a shift because someone is off sick. You already promised a friend you would help them collect furniture, and they have rented a van for it. You can talk to your manager and explain why you are leaving on time, or talk to your friend and explain why you are staying at work.

Either choice is correct. The test is not checking which person you pick. It is checking whether you can hold a position and stay pleasant while you do it.

Try a Speaking Task 6 question

#Which part of a Task 6 answer do learners actually miss?

Almost everyone speaks to the right person. Far fewer manage the tone the task is built around.

We looked at 14530 anonymised, aggregated Speaking Task 6 responses on HelloCelpip and checked each one against what the task asks for. Our evaluator judged that about 91% spoke to the right person, but only about 38% stayed considerate and firm at the same time. About 65% stated a clear decision, which means roughly a third never quite said what they had chosen to do.

Stayed considerate but firm 38% Stated a clear decision 65% Spoke to the right person 91%
What Speaking Task 6 responses on HelloCelpip actually did, across 14530 anonymised, aggregated responses. Percentages are our evaluator's assessment.
What the task asks for Share of responses that did it
Stayed considerate but firm about 38%
Stated a clear decision about 65%
Spoke to the right person about 91%

The pattern is the same one we see across the Speaking tasks. Learners follow the instruction, then stop short of the part that actually earns marks.

Here it takes two shapes. Some answers are so apologetic that the decision disappears: three sentences of sorry, no clear statement of what will happen. Others swing the other way and simply announce the decision with no acknowledgement that it costs the other person anything. Both lose the same marks, from opposite directions.

#Why is tone the thing that decides Task 6?

Because CELPIP rates it directly. The CELPIP Speaking Performance Standards list four rated areas, and tone sits inside Task Fulfillment alongside relevance, completeness and length. On most tasks tone is a background quality. On Task 6 it is the task.

That is what makes this the highest-value fix on the whole Speaking section. You do not need better vocabulary or faster speech to move Task 6. You need to say two things in the same minute that most people only manage one of: I understand what this costs you and this is still what I am doing.

Speaking Task 6
Considerate and firm are not opposites.
Softening your language does not weaken your position, and holding your position does not make you rude. The strongest answers do both in the same breath: I know this leaves you short-handed tonight, and I still need to leave on time.

#A CELPIP Speaking Task 6 template you can adapt

Four moves, in this order. The order matters, because leading with the decision stops you from rambling into it.

Template
CELPIP Speaking Task 6 template
Say the name, say the decision, then earn it. Adapt the wording, keep the order.
Hi [name], I wanted to talk to you about [the situation]. I have decided [your decision, in one clear sentence].

I know this means [what it costs them], and I am sorry about that.

The reason is [first reason, with one specific detail]. And [second reason, with one specific detail].

What I can do instead is [something practical you are offering].

Thanks for understanding, [name].

Two notes on using it. Name the person out loud at the start and again at the end, because Task 6 is a spoken message to one named individual and using their name is the fastest way to sound like you are actually talking to them. And put a real detail in each reason. "I have other plans" is not a reason. "My sister has already booked the van for Saturday morning" is.

#Which person should you choose to speak to?

Pick whichever one you can defend with two specific reasons in the time available. That is the only criterion that matters.

There is no hidden correct answer, and there is no option that scores higher. The situation is built so that both choices are defensible. What separates a strong answer from a weak one is whether you commit to the choice in the first ten seconds and spend the rest of the minute supporting it, rather than spending twenty seconds weighing both sides and then running out of time.

If both options feel equally possible, choose the one where you can name a concrete consequence. A consequence hands you your reasons without any extra thinking.

#Two worked answers

The situation for both: your manager Dana has asked you to work Saturday because the team is short. You already promised your sister you would help her move that day. You have chosen to speak to Dana and explain why you cannot work.

Weak answer
Polite, but the decision never lands
This is the most common Task 6 answer we see. Nothing in it is rude, and it still loses marks.

Hi Dana, I am so sorry, I really feel bad about this. I know the team is short and everyone is working hard, and I really want to help if I can. The thing is my sister is moving on Saturday and I did say I would help her, so it is a bit difficult for me. I am really sorry, I hope you understand, and maybe if something changes I could try to come in for a bit. Sorry again about this.


Why it loses marks: the word sorry appears four times and the decision appears never. A listener reaching the end still does not know whether this person is coming in on Saturday. The one reason given has no detail, and the vague offer at the end quietly reopens a question that was supposed to be closed.

Strong answer
Considerate and firm in the same minute
Same situation, same politeness, but the position holds all the way through.

Hi Dana, I wanted to speak to you about Saturday. I have decided I cannot work that day, and I wanted to tell you now rather than later in the week.

I know that leaves you a person short on what is already a busy weekend, and I am sorry about that.

The reason is that my sister is moving house on Saturday morning and I promised her weeks ago that I would help. She has booked the van for eight o'clock and there is no one else to lift with her. If I pull out now she will lose the booking and have to pay for it twice.

What I can do instead is take the Sunday shift so the weekend is still covered, and I am happy to come in early on Monday to catch up on anything outstanding.

Thanks for understanding, Dana.


Why it works: the decision is in the second sentence and never wobbles. The cost to Dana is acknowledged once, clearly, and then left alone. Both reasons carry a specific detail, the van and the eight o'clock booking, which is what turns an excuse into a reason. And the offer at the end is concrete, so it reads as problem-solving rather than as an escape route.

#What are the 60 seconds of preparation for?

Task 6 gives you twice the preparation time of most Speaking tasks, and the extra thirty seconds are for deciding, not for scripting. Only Task 5 also allows a full minute, and it splits that across two parts.

Spend the first fifteen seconds choosing which person to speak to and testing whether you have two reasons for it. If you do not, switch. Switching at fifteen seconds is cheap; discovering at forty seconds into the recording that you have run out of reasons is not.

Use the remaining time on three things only: the one sentence that states your decision, one specific detail for each reason, and what you will offer at the end. Do not try to write the whole answer. A minute of preparation is not enough to memorise sixty seconds of speech, and reading from a memorised script is scored under Listenability anyway.

#How much do you need to say in 60 seconds?

There is no word requirement, because it is a spoken task. As a guide, Task 6 answers on HelloCelpip average about 130 words across the 60 seconds, which is an ordinary, unhurried speaking pace.

That is roughly four short sections: two sentences for the decision, one for the acknowledgement, three or four for the reasons, and one for the offer. If you are trying to fit more than that in, you will end up rushing the reasons, which are the part carrying your marks.

#What do CELPIP raters listen for?

Every Speaking response is rated in four areas, published in the CELPIP Speaking Performance Standards.

The four rated areas
Content / Coherence
How well your ideas are organised and developed. On Task 6 this is whether your reasons actually support your decision.
Vocabulary
Your range of words and phrases, and whether you use them naturally.
Listenability
How easy your response is to follow: rhythm, pronunciation, pauses, grammar and sentence variety.
Task Fulfillment
Relevance, completeness, length and tone. This is where Task 6 is won or lost.

Across more than 12,000 anonymised, aggregated Task 6 responses on HelloCelpip, about a third of everything our evaluator flags is a vocabulary problem, which is the wrong word or a phrase that is not how a native speaker would put it. The other three areas sit close together behind it. Worth reading alongside the tone finding above. Vocabulary is where the largest number of individual errors appear, but on Task 6 the single change that moves a response most is holding a clear, considerate position.

#Common Task 6 mistakes

What to check in your own answers
  • Apologising more than once. One acknowledgement is considerate. Four is a retreat, and it buries the decision.
  • Never actually saying the decision. About a third of responses we looked at leave the listener unsure what was chosen.
  • Arguing both sides. Weighing the options out loud is preparation, not the answer. Commit in the first ten seconds.
  • Reasons with no detail. Other plans and something important are not reasons; a named person and a booked time are.
  • Forgetting the person exists. Announcing a decision with no acknowledgement of what it costs them scores as poor tone.
  • Ending on a maybe. A vague offer to reconsider reopens the question the answer was supposed to close.
  • Speaking to both people. You are asked to choose one, and addressing both is scored as not following the instruction.

#How to practise Task 6

Record the same situation twice, choosing a different person each time. It is the fastest way to prove to yourself that neither choice is harder, and it forces you to build two sets of reasons rather than defaulting to the option that feels safer.

Then listen back for one thing only: how many seconds pass before you say what you have decided. If it is more than fifteen, the rest of the answer is being squeezed.

Next Step
Find out how your Task 6 tone is landing
Record a Task 6 answer on HelloCelpip and see how it scores across the four rated areas, including whether it reads as considerate and firm.
Tasks 6 and 7 both reward holding a position, so they are worth practising together.

#Frequently asked questions

Frequently Asked Questions
What is CELPIP Speaking Task 6?
Task 6 is called Dealing with a Difficult Situation. You are given a situation involving two people who want different things from you, and you choose one of them to speak to and explain the decision you have made.
How long do you get for CELPIP Speaking Task 6?
CELPIP’s own Speaking Pro study pack lists 60 seconds of preparation and 60 seconds of speaking for Task 6. It is the only task on the Speaking test with a full minute of preparation, apart from Task 5, which splits its preparation across two parts.
Which option should I choose in Task 6?
Whichever one you can support with two specific reasons. Both options are equally acceptable and neither scores higher. What matters is committing to your choice early and spending the rest of the minute defending it, rather than weighing both sides.
What do learners get wrong most often in Task 6?
Tone. Across 14530 anonymised, aggregated Task 6 responses on HelloCelpip, our evaluator judged that about 91% spoke to the right person but only about 38% stayed considerate and firm at the same time. Answers tend to be either so apologetic that the decision disappears, or so blunt that they never acknowledge what the decision costs the other person.
Do I need to apologise in Speaking Task 6?
Once is enough. A single clear acknowledgement of what your decision costs the other person shows the consideration the task is testing. Repeated apologising works against you, because it buries the decision and makes the position sound negotiable when it is not.
How many words should a Task 6 answer be?
There is no word requirement, since it is a spoken task. As a guide, Task 6 answers on HelloCelpip average about 130 words across the 60 seconds, which is an ordinary, unhurried pace. That is enough for a decision, an acknowledgement, two developed reasons and an offer.
Can I speak to both people in Task 6?
No. The instruction asks you to choose one person, and addressing both is scored as not following the task. Choose the person you can defend your decision to, name them at the start, and speak only to them.
Official sources

Confirm the eight Speaking tasks and the 15-minute Speaking section on the official CELPIP Test Format page. Per-task timing of 60 seconds to prepare and 60 seconds to speak is published in CELPIP’s own Speaking Pro study pack, and the four rated areas, including tone within Task Fulfillment, come from the CELPIP Speaking Performance Standards. Your HelloCelpip level uses the same 0 to 12 CELPIP scale, so you can track real progress between now and test day. Your official score comes from Paragon Testing Enterprises on test day. HelloCelpip is an independent study resource and is not affiliated with CELPIP or Paragon Testing Enterprises.

Official sources:

Last updated: July 27, 2026